Frequently Asked Questions

Why can’t I find and connect to my device?
Why does the app connect to the device but does not start the mirroring?
Why with some apps I only see a Black Screen while mirroring?
Why is the sound playing on both of my devices while mirroring?
Are you sending my screen information to a server?
Why does the app say Recording?
If you see video but don’t hear audio
How can I improve the performance of the streaming?
Why do I see Black Bars in the TV instead of the Full Screen Image?
Why does the app stop transmitting when my device is locked?
Why can’t I play music from my Apple Music library?
When mirroring the screen to Fire TV, a loading indicator occasionally appears
When streaming music to Fire TV, the screensaver may start.
The rewind option is not working when streaming video and music to Roku devices.
Should I allow incoming connection on my Samsung TV when I connect to it the first time?
The first time connecting to my Samsung TV I clicked “Deny” on the TV by mistake. Is there a way to remedy this?
Which devices are currently supported by Screen Mirror App?